Shipping policy

Shipping Policy for Bidoon Essma

At Bidoon Essma, we strive to deliver your orders as quickly and efficiently as possible. Please review our shipping policy below for details on how we handle orders, delivery times, and other important information.

1. Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after payment is confirmed.

  • During peak seasons or promotional periods, processing times may be slightly longer. We will notify you if there are any delays.

2. Shipping Options and Delivery Times

We offer the following shipping options to ensure your order reaches you safely and on time:

  • Standard Shipping:

    • Delivery within 5-7 business days (depending on your location).

    • Free for orders over PKR 4500 Above.

    • Flat rate of PKR 200

  • Express Shipping:

    • Delivery within 2-3 business days.

    • Flat rate of PKR 200

  • International Shipping:

    • Delivery within 7-14 business days (depending on the destination).

    • Shipping costs are calculated at checkout based on your location.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs delays or carrier issues.

3. Shipping Destinations

We currently ship to [list countries or regions you ship to, e.g., "PAKISTAN, AFRICA, 

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through our shipping carrier’s website.

5. Shipping Address

Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you need to update your address, contact us immediately at bidoonessma@gmail.com

6. Customs and Import Taxes

For international orders, customers may be subject to customs fees, import duties, or taxes imposed by their country. These charges are the responsibility of the customer and are not included in the order total or shipping fees.

7. Lost or Damaged Packages

  • If your package is lost or damaged during transit, please contact us at [insert email address] within 7 days of receiving your order. We will work with the shipping carrier to resolve the issue and ensure you receive your items or a refund.

  • Please inspect your package upon delivery and notify us immediately if there are any visible signs of damage.

8. Returns and Exchanges

For information about returns or exchanges, please refer to our Return Policy or contact us at bidoonessma@gmail.com.

9. Contact Us

If you have any questions about our shipping policy or need assistance with your order, feel free to reach out to us at:

  • Email: bidoonessma@gmail.com

  • Phone: +923130078658