Return & Exchange Policy

At Bidoon Essma, your satisfaction matters to us. We want you to shop with confidence, which is why we offer a simple 7-day return policy.

1. Returns Within 7 Days

You may request a return within 7 days of receiving your order.

To qualify for a return:

• Items must be unworn, unused, and in their original condition.

• Original tags and packaging must be intact.

• Proof of purchase must be provided.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

• Sale or discounted items.

• Custom Fit or personalized products.

• Gift cards.

If you receive a damaged, defective, or incorrect item, please contact us immediately so we can resolve the issue.

3. How to Request a Return

To request a return, email us at info@bidoonessma.com within 7 days of delivery.

Once your request is approved, we'll provide instructions for returning your item.

Return Address:

Bidoon Essma
Office D1010, Saima Royal
Opposite Lucky One Mall
Gulshan-e-Iqbal, Block 2
Karachi, Pakistan

Please do not send items back without contacting us first.

4. Exchanges

Need a different size or product?

Contact our team for assistance. Eligible items can be returned following our return process, and a new order can be placed for your preferred item.

5. Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status.

Approved refunds will be issued to the original payment method within 10 business days. Additional processing time may depend on your bank or payment provider.

6. International Orders

For orders delivered to the European Union, applicable consumer cancellation rights, including the statutory 14-day withdrawal period, will be respected.

Need Help?

We're always happy to assist!

Email: info@bidoonessma.com